Workshops
Register to attend a public workshop, or contact us to bring a workshop to your organization. Or become a certified facilitator and facilitate our workshops within your organization.
For a complete listing of our current workshops, visit our
workshop schedule.
If you have recently participated in a webinar,
click here to access and download the PowerPoint presentation.
Workshop Location (unless otherwise specified)Effectiveness Institute
2249 152nd Ave NE
Redmond, WA 98052
People Skills: Understanding Behavior Styles
4-hour program
Understanding your behavior style as well as the patterns of four distinct behavior styles will build a foundation to become more effective in working with other people. During this workshop participants will discover why some people are more “difficult” to work with than others. Recognizing and understanding style differences that make people seem “difficult” is one of the keys to improving workplace productivity.
• Learn the difference between behavior and personality, and how we can change situationally
• Learn your own behavior style preferences
• Learn the strengths and blindspots of each behavior style
• Understand how two dimensions of behavior, results and emotions, determine how we give and get energy at work
In 2009, 94% of the participants who attended the People Skills workshop rated the quality of the program as Excellent to Very Good.
People Skills I: Understanding Behavior Styles and How You See Me
8-hour program
Understanding your behavior style as well as the patterns of four distinct behavior styles will build a foundation to become more effective in working with other people. During this workshop participants will discover why some people are more “difficult” to work with than others. Recognizing and understanding style differences that make people seem “difficult” is one of the keys to improving workplace productivity.
In addition, participants will see the disconnect that occurs unknowingly between one’s intent and one’s impact.
• Learn the difference between behavior and personality, and how we can change situationally
• Learn your own behavior style preferences
• Learn the strengths and blindspots of each behavior style
• Understand how two dimensions of behavior, results and emotions, determine how we give and get energy at work
• Learn the difference between your intent and your impact
• See yourself from someone else’s point of view and learn about your own impact
In 2009, 88% of the participants who attended the People Skills workshop said that the application to their work environment was Excellent or Very Good.
People Skills II: How I See Others and Tension and Flexibility
8-hour Program
Once you have an understanding of the four behavior styles, you are able to sharpen your skills to build more positive influence and get increased levels of engagement and commitment from your employees, colleagues, customers and managers. The key is to learn to meet the style needs of others by choosing to flex your own behavior style. And to learn how tension and stress impacts each behavior styles so that you can responds appropriately.
• Identify the core needs of each behavior style
• Use short cut clues to observe the behavior of others to identify their patterns or behavior or “behavior style.”
• Use a quick style profile can prepare you for more productive conversations and meetings
• Understand the consequences of denying a person’s behavior style needs, both short term and long term
• Reference what to do and what not to do with each style to build positive influence
• Recognize and learn to manage your behavior under tension
• Work with situational and core factors to determine impact of tension
• Reduce tension reaction behavior by flexing to meet style needs
• Focus on the results and emotions dimensions to increase or decrease behaviors appropriately
Pre-requisite: People Skills Understanding Behavior Styles
In 2009, 87% of the participants who attended the People Skills workshop rated the value of the program concepts and quality of materials as Excellent or Very Good.
People Skills I & II
16-hour program
People Skills provides the skills and strategies to enable individuals to work together successfully. People Skills emphasizes the importance of building trust, respect and commitment to common goals. Through our one or two day workshop, you will learn how to build upon your strengths and how to tap into the knowledge and skills of others, especially people with whom you have a difficult time getting along. People Skills will help you discover techniques for responding to conflict and creating a win-win.
In 2009, 93% of the participants of the People Skills workshop rated the trainer’s ability to present content and respond to the needs of the group as Excellent or Very Good.
People Skills Train-the-Trainer
A Strategy for Acheiving Results
**Register on the website to reserve your spot today!
There are many benefits to bringing People Skills into your organization. We offer certification for this workshop which would enable you to facilitate our two-hour, four-hour, one-day or two-day People Skills workshop. The first step in this process is attending our two-day workshop as a participant. Following this workshop, you will attend our two-day Train-the-Trainer workshop with an Effectiveness Institute consultant.
After completing the training, the facilitator will:
• Understand the difference between knowing the content as a participant and knowing how to teach the content as a facilitator.
• Have a thorough knowledge of course materials.
• Have access to a variety of teaching strategies and facilitation materials which include:
• Facilitator manual
• Participant materials
• Additional facilitation support materials
• PowerPoint presentations
• One set of DVD’s to assist with training
*Beauty of Styles
*Teams that Work
*Tension-Reaction
**You must attend, or have attending in the past, our 2-Day People Skills workshop.
For more information and pricing, please contact a representative of the Effectiveness Institute at 800.805.8654 or info@EffectivenessInstitute.com
Presenting Excellence
A strategy for communicating in a way that captures your audience
"Presenting Excellence" is a one-day highly interactive workshop that equips you with the skills you need to create and deliver with confidence.
Whether it’s before a small group, or an audience of hundreds, everyone in business needs to make presentations. The “Presenting Excellence” workshop will ensure that your presentation skills don’t take away from the content and message you want to deliver. Through self and peer-evaluation, practice, and discussion, you will acquire knowledge and skills in a safe and supportive environment that will allow you to make professional and effective presentations.
"Never confuse the quality of an idea with the ability to express it." Kym Buchanan
Difficult Conversations: Integrating Conflict
A strategy to use conflict to enhance business results
Integrating Conflict provides skills and a process to "walk into conflict" and resolve it, so that all parties can save face and commit to a plan to move forward. The bottom line is that conflict gets in the way of performance. It happens when there is a discrepancy between what you expected or wanted to happen and what actually happened. Participants in Integrating Conflict will learn how to diffuse confrontational situations while maintaining others’ dignity. They will discover and understand the sources of conflict, and learn how they usually handle conflict.
Coaching for High Performance
A practical dive into a critical leadership skill
In Coaching for High Performance, templates to prepare for coaching conversations are provided, steps for giving feedback are practiced, and just about every type of coaching scenario is discussed. Specifically, participants will learn when coaching is appropriate, how to provide constructive feedback and how to develop a personal action plan to become a quality coach.
Immediately applicable, Coaching for High Performance provides practical tools for today’s managers.
WEBINAR: Do You Know What Your Sales Force Is Doing Today?
Presented by Tom Mingry
“Do You Know What Your Sales Force Is Doing Today?” introduces proven sales techniques and methods critical to moving the sales process forward with each contact. In this webinar you will learn how to give your sales staff the leading edge through integration of solid sales strategy with applicable interpersonal skills, to yield the next level of performance. Webinar participants will:
♦ Understand the current business challenges facing your sales people today
♦ Learn Effective Listening methods
♦ Discover how applying Behavior Based Selling will help your salespeople quickly gain your client’s interest and build trust.
Interactive online presentation by Tom Mingey, an Effectiveness Institute business partner
WEBINAR: People - Difficult or Different?
Behavior Style at Work
Why are some clients or co-workers so frustrating to work with? Or more importantly, why would anyone think of YOU as a difficult person? For example, isn’t is irritating when the person across the desk or on the phone can’t seem to ever make a decision… or makes a snap decision only to change it a day later?
In this interactive and engaging Webinar, you will discover why “different” does not have to mean “difficult.” Then you will learn the magic of making slight adjustments in your awareness and behavior that will have a significant impact on your ability to “click” with customers and co-workers.
You will laugh as you identify your behavior style, as well as those with whom you work. While you laugh, you will also learn that people are different and that “intent” doesn’t always equal “impact.” In short, you will realize how to make work… less work!
WEBINAR: People - Difficult or Different?
WEBINAR: 6 Essentials for Teams that Work
Interactive Online Presentation
Learn what it takes to build your high performance team. The strongest and most effective teams tap into and activate the strengths of every team member and build an environment rich with trust and respect. This allows for open communication and cohesiveness that enables a team to rise to its full potential and overcome obstacles in achieving desired results. Learn how you can build a strong, high performing team by participating in our one-hour webinar.
As a result of participating in this session you will:
1. Discover the 6 characteristics of high performance teams.
2. Determine where to focus to build a stronger team.
3. Start development of an action plan to increase team performance.
60 minutes total: 45 minute interactive presentation, 15 minutes of question and answer
WEBINAR: Making Difficult Conversations Easy
Interactive Online Presentation
Do you shy away from conflict? In organizations across the world conflict is avoided. Expectations go unmet, values are violated, and overall under performance exists because people do not know how to effectively resolve issues without resorting to the use of power. This one hour webinar introduces you to concepts that enable you to begin to "integrate conflict" - to walk into it and effectively handle it - rather than avoid it. As a result of participating in this session you will:
1. Learn the sources of conflict in the workplace
2. Understand how power plays a role in conflict
3. Learn the importance of not taking conflict personally
4. Understand the importance of asking for accountability
Presented by Tom Champoux
WEBINAR: How to Become the Boss Everyone Wants to Work For
Interactive Online Presentation
Can you really learn how to become the boss everyone wants to work for in one hour? Well you can get a start by understanding how implementing coaching strategies can help you get there. During this webinar, you will learn tips and gain ideas on how to coach skillfully and effectively, thereby improving your management and leadership skills. This webinar will cover the essential elements for effective coaching, and the pitfalls to avoid when coaching.
Benefits of implementing a coaching plan:
• 54% of employers are using coaching as one of their top 2 methods for retaining employees.
• Coaching will free you up in the long term so that your time can be more productively spent.
• Coaching allows your employees to come up with more solutions on their own and more productive overall.
During this webinar we discuss incorporating coaching as a key managing tool so you will:
1. Learn what it takes attract, retain, develop star employees.
2. Understand how to create a more productive working team.
3. Be prepared to contribute to a motivational coaching culture.
Presented by Sally Templeton
WEBINAR: Three Steps for Thriving in Chaos
Change Management
The turbulence of current events increases stress, drains energy and reduces productivity. In this webinar you’ll learn three essential steps for not only surviving but thriving in the chaos.
As a result of participating in this session, you will:
1. Identify the three phases of change and how to manage them effectively.
2. Discover how behavior style impacts the change process.
3. Apply three tools to increase your ability to thrive .
Presented by George Myers
Influencing Decision Makers
A strategy to build influence with colleagues, leaders and customers
Influencing Decision Makers is a proven workshop that gives you the why, what and how of influencing with integrity, especially when you don't have direct "authority." It provides practical tools for you to immediately use with individuals and groups crucial to your success. Past participants-both in the U.S. and from work cultures all over the world-have experienced dramatic performance improvement in sales calls, consulting engagements, technical projects, strategy sessions and crucial business meetings.
"This workshop gave me effective tools that can positively influence results immediately if used and practiced in the field." - Steve Harper, VP of Consumer Products, West Farm Foods
Managing for Performance
A strategy to improve team performance
Managing for Performance focuses on the skills managers must maximize to create a work environment that retains and motivates employees to achieve their highest levels of performance. These include: dealing with constant change, leading vs. managing, building teamwork, understanding work styles, communicating to achieve results, establishing performance expectations, coaching, delegating, and resolving conflict. Managing For Performance helps organizations develop committed, flexible, and motivated employees who are skilled at working in teams. The end result is higher levels of performance and productivity.
